Refund, Returns & Delivery Policy

1. Returns and exchanges

• You can ask for an exchange or return within 3 days of receiving your order (delivery date or pickup date).
• Items must be unworn, unwashed and in their original condition, with all tags attached.
• We will happily exchange an item for a different size or another item of the same value, if it is in stock.
• To start a return, contact us with your order number (for example KD-1001) by phone or WhatsApp.

2. Refunds

• Once we receive and check the returned item, approved refunds are sent back to the same account you paid with (Mobile Money, card or bank) through our payment provider, Paystack.
• We start the refund within 3 working days of approving it. How long it then takes to reach you depends on your mobile money provider or bank.
• If an order is cancelled before it leaves our shop, you get a full refund, including any delivery fee.

3. Wrong, damaged or faulty items

• If we send the wrong item, or it arrives damaged or faulty, tell us within 48 hours with a photo.
• We will replace it or refund you in full, and we cover the delivery cost.

4. Items we cannot take back

• Items that have been worn, washed, altered or damaged after delivery.
• Underwear and socks, for hygiene reasons, unless faulty.
• Items bought on clearance or marked "final sale".

5. Wholesale orders

• Wholesale (bulk) orders can be exchanged or refunded only for wrong, damaged or faulty pieces reported within 48 hours of delivery or pickup.
• Please count and check your pieces when you receive them.

6. Delivery

• The delivery fee is calculated at checkout from the travel time between our shop at Kejetia Market and your location, and is shown before you pay.
• Delivery fees are not refundable once the order has been sent, unless the problem was our mistake.
• Please give a correct location and a phone number we can reach. If the rider cannot reach you, we may need to charge for a second delivery attempt.
• You can also pick up your order free of charge at our shop once we tell you it is ready.

7. Contact

KD Wisdom Enterprise, Kejetia Market, Kumasi, Ghana. Call or WhatsApp us with your order number and we will help.